Terms of service
Article 1 – Definitions
Definitions such as "Consumer", "Entrepreneur", "Distance Contract", "Right of Withdrawal" and "Durable Medium" carry their standard e-commerce meanings. These definitions govern how contractual terms are interpreted within the MerriBrook Co service framework.
Article 2 – Identity of the entrepreneur
| Company name | Arhan Trade LLC |
|---|---|
| Store name | MerriBrook Co |
| Address | 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States |
| support@merribrookco.com |
Opening hours: Monday – Friday 09:00 – 18:00. Saturday, Sunday and holidays: closed.
Article 3 – Applicability
These Terms apply to all offers, orders and distance contracts between MerriBrook Co and the Consumer. Copies are available before and after the contract is concluded, digitally or in writing.
Article 4 – The offer
All product offers include a detailed description and images. Errors in imagery or text are non-binding. Offer terms, shipping costs and withdrawal rights are clearly disclosed.
Article 5 – The contract
Contracts become binding upon acceptance by the Consumer. Orders are confirmed electronically. MerriBrook Co applies appropriate data security measures. Payment capability may be verified before an order is processed.
Article 6 – Right of withdrawal
Consumers may withdraw within 30 days of receiving their product. Returned items must be unused and in their original packaging. Extended withdrawal periods apply if MerriBrook Co fails to provide legally required information.
Article 7 – Costs of exercising withdrawal
The Consumer pays the return shipping costs. Refunds are issued to the original payment method within 14 days of receiving proof of return.
Article 8 – Exclusions from withdrawal
Withdrawal rights may not apply to personalised goods or unsealed media and software. These exceptions are only valid if clearly stated before purchase.
Article 9 – Pricing
Prices are fixed for the validity of an offer unless statutory changes apply. Pricing errors caused by typos are not binding.
Article 10 – Warranty and conformity
Products conform to their description and to legal standards. Warranties do not limit your statutory rights. Issues must be reported within 4 weeks. Misuse or unauthorised modification voids the warranty.
Article 11 – Delivery
Orders are processed within 30 days. The delivery address is provided by the customer. Risk transfers on confirmed delivery.
Article 12 – Term contracts
Consumers can cancel long-term contracts with up to one month's notice. Automatic renewals must meet legal standards and allow simple termination.
Article 13 – Payment
Payment is due within 7 business days of purchase unless otherwise agreed. Failure to pay may result in additional collection costs.
Article 14 – Complaints
Complaints must be clearly described and submitted within a reasonable period. We aim to respond within 14 days.
Article 15 – Disputes
All contracts and disputes are governed by U.S. law.
Article 16 – Additional terms
Additional terms must not disadvantage the consumer and will be documented in writing.
Article 17 – Acceptance of replacements
If a customer accepts a replacement product, the return option for the original item is waived.
Article 18 – Return address
Return addresses may vary by product and region. Customers must contact support before returning items. Return shipping is the customer's responsibility.
Article 19 – Payment obligation
Placing an order constitutes agreement to pay. Chargebacks made without MerriBrook Co's authorisation do not remove this obligation.
Article 20 – Reshipments
MerriBrook Co may reship items if the original order was incorrect, defective or lost during return.
Other policies
Contact
E-mail: support@merribrookco.com
Address: Arhan Trade LLC, 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States