Refund policy
By using MerriBrook Co return and refund services, you agree to the following terms. These terms set out our return, exchange and refund procedures for customers within the USA.
30-day return policy
MerriBrook Co offers a 30-day return window starting from the day your order is delivered. To qualify, please start a return request within 30 days of receiving your item.
Conditions for the return
To qualify for a return, items must:
- be in unused, new condition,
- include the original packaging and any inserts, and
- be complete — remote control, charging cable, battery pack and all beads.
Note: items showing signs of use, damage or missing parts that are not due to our error are not eligible for return. Returns started more than 30 days after delivery cannot be accepted.
Procedure for returns
To start a return, contact us at support@merribrookco.com. We will send you a return form and instructions on how and where to send the package.
Items sent back to us without first requesting a return will not be accepted.
How can customers return your products?
Customers who wish to return their products can send them by post. Returns in stores or kiosks are not possible.
Damages and problems
Please check your order on arrival and contact us immediately if the item is faulty or damaged, or if you received the wrong item, so we can assess and put it right.
How do customers receive the return label?
For returns, including the right of withdrawal: contact us and we will email you the return form. You only need to download and print the label. Return shipping costs are at the customer's expense.
For defective products: contact us and we will email you the label. We cover the return shipping cost in this case.
In what condition will you receive the product back?
We accept the return of unused products in their original condition and original packaging.
What is the restocking fee?
There is no restocking fee.
How much do customers have to pay for the return shipment?
For defective products we cover the cost. If you return for another reason — for example a change of mind — you pay the actual return shipping cost.
Delayed or missing refunds
If you have not received a refund, check your bank account again. Then contact your credit card company; it can take some time for a refund to be posted. If you have done both and still have not received it, write to support@merribrookco.com. We reply within 24 hours of receiving your message.
Exchanges
We exchange damaged, incorrect or defective products. To request an exchange, contact us at support@merribrookco.com.
The fastest way to get what you want is to return the item you have and, once the return is approved, buy the new item separately.
Return address
Arhan Trade LLC
7901 4th St N, Ste 300
Saint Petersburg, FL 33702
United States
Refund
We will notify you when we have received and inspected your return, and let you know whether the refund has been approved. If it is, you will receive an automatic refund to your original payment method within 7 to 10 business days.
We cannot refund shipping costs. It may take some time for your bank or credit card company to process and post the refund.
Contact
E-mail: support@merribrookco.com
Address: Arhan Trade LLC, 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States
Opening hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed
Holidays: Closed